How to Complete GoTV Missing Channels

These days, One of the GoTV problems you will encounter either after recharging or while using GoTV is Incomplete channels and missing channels.  Many GoTV subscribers do not know how to handle this when it happens.

GoTV subscribers are worried that your GoTV decoder has incomplete channels or lost channels? If yes, then this post is for you.

GoTV Missing Channels

You will learn how to fix a GoTV decoder that has incomplete channels or channels not found without the help of any digital TV technician. Stay calm.

How to Complete GoTV Missing Channels

First Method:

Reset your GoTv decoder or clear error code is by sending an SMS. This method works if you recently renewed your GoTV Subscription and channels are not still showing. Stay calm

  1. Send a text message with the information in a quote “RESET IUC number” example RESET 46299389293 to 4688. You have to leave a space after the RESET and type your IUC number. Also, this can be done via the GoTv website via GoTV Africa SelfService

Ensure that you leave your GoTv decoder on and connected when you are carrying out the manual reset.

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Second Method:

Another way you can get your missing GoTV Channels is via scanning.

  1. Press the “MENU” button on your remote (incase the writings on your GoTV remote is washed out the MENU key is the white key on the bottom left of your remote).
  2. Choose Advanced OptionsChoose Installation Finally Choose the “Automatic Scan” option which is the second option on the list. Wait for the scan process to complete the press the exit button to go back to your tv channels list.

Do not interrupt the scanning. Your GoTV decoder will scan for missing channels and within 1-2 minutes. If scanning was successful you will have all the missing channels back. If it wasn’t you can repeat the process until you get all your channels working.

USSD Codes To Subscribe GOTV 

Each Banks has their own USSD code to subscribe for GoTV. Just note the USSD code of your bank.

Note that the phone number that will be used for the USSD transactions must be your registered phone number which is attached to your Bank account.

1. GTBank USSD Code

To subscribe to a GOTV bouquet using GTBank USSD Code Dial *737*37*AMOUNT*GOTV IUC NUMBER#.

2. First Bank USSD Code

To subscribe to a GOTV bouquet using First Bank USSD Code Dial *894*AMOUNT*IUC NUMBER#.

3. Zenith Bank USSD Code

To subscribe to a GOTV bouquet using Zenith Bank USSD Code: Dial *966*7*Amount*IUC Number# on your mobile phone.

4. Stanbic mobile USSD Code

To subscribe to a GOTV bouquet using Stanbic mobile USSD Code Dial *909# on your mobile phone and send.

Input the others option(option 6), then input my bank option(option 1), then input the pay Bills option(option 4), then follow the other necessary steps and input the necessary information on each field and SEND

5. Fidelity Bank USSD Code

To subscribe to a GOTV bouquet using Fidelity Bank USSD Code Dial *770*1088* IUC Number*Amount# on your mobile phone.

6. WEMA Bank USSD Code

To subscribe to a GOTV bouquet using WEMA Bank USSD Code Dial *945*17*IUC Number# on your mobile phone.

7. Heritage Bank USSD Code

To subscribe to a GOTV bouquet using Heritage Bank USSD Code Dial *322*030*1088*AMOUNT# on your mobile phone.

8. eTranzact USSD Code

To subscribe to a GOTV bouquet using eTranzact USSD Code Simply dial *389*9*IUC number# then select GOTV option then follow the other necessary steps to complete the process.

Note: The amount in the USSD code is the price for your GOTV subscription plan. After you must have completed the steps for your respective bank’s USSD subscription correctly, Your payment should be successful.

GOTV Customer Care

You might have an issue with my payment at one point or the other. You can contact GOTV Nigeria Via their phone number: 08039044688.

By sending an SMS to 4688.

Via their Facebook page@GOTV Nigeria

Via their Twitter page @GotvNg

Via e-mail at

And with USSD code: *288*1#

Calling the customer care number is the fastest method. The following methods are not as fast but they can also help you with your issue.


Happy viewing!

14 thoughts on “How to Complete GoTV Missing Channels”

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  2. Dear sir/madam,
    I paid K175.00 for my GOTV last Saturday using Airtel mobile money for the full bouquet but the channels are incomplete. I am just able to view 24 channels. Kindly assist me to upgrade the channels.

    Your assistance is highly appreciated in anticipation.
    Yours faithfully,
    Elemiya Phiri.

  3. Please my GoTV channels are missing ,I have done the authomatic scanning still the channels are not complete.please what should I do?

    1. Chinenye Charity Ibeh

      Follow the instructions and it will be restored back
      I just did mine now all my channels are back
      Google is really helpful
      Thanks to Gotv ,all their instructions works like magic.

  4. Ezebuilo Samuel CHUKWUDALU

    I have a problem of missing channels on my gotv decorder, I have did the automatic scan several times and have done the reset but still there are missing channels, please what do I do to recover the missing channels on my gotv?

    1. Jibril Mubarak

      I subscribed and after the successful subscription I realized some channels are missing. I used the automatic scan severally, but up till now those channels cannot be restored. I reset, still nothing. My IUC is 2019197550

  5. Please why is gotv always have the problem of incomplete channels. I always experience that and I will do all the necessary steps it won’t work. It frustrating and annoying, making someone miss an interesting program. Now I can’t watch football. Or should I move to startime

  6. Please my Gotv channels are missing, I have done the automatic scanning still the channels are not showing. Please what should I do?

  7. Nwokobia Ifeanyi Jude

    Please, help me to fix my Gotv max incomplete channel. I have done all the necessary things I needed to do. But it’s still not complet. It’s showing only 10 channels. Thanks.

  8. Yes. It happened to me.. I have done auto scan severally. My signal strength is above 78% and signal quality is 100%.. Some channels are missing.. It’s upsetting.

  9. Please my gotv channels are missing I can only view 11 channels have auto Scan and reset severally to no avail. Kindly assist
    IUC 7529463748

  10. My gotv channels are incomplete I have the done the 2 steps ND it’s still not working same thing happened last montg

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