Information Technology Helpdesk Officer at JOTNA Group

JOTNA Group is a beverage and related packaging company established in 1965. Business interests primarily in Manufacturing in Africa. JOTNA is circa. USD 150MN GROUP

Applications are invited for;

Job Title: Information Technology Helpdesk Officer (NYSC only)

Location: Lagos

Job Description

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Response to queries, runs diagnostic programs, isolates problem, and determines and implements a solution.

Job Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Maintain the daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Walk the customer through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.


  • A young smart graduate of HNDor B.Sc. in Computer Science or Computer Engineering
  • Yet to do NYSC and looking for a primary place of assignment

How to Apply

Interested and qualified candidates should send applications to with the subject of the email should be: Computer Science (NYSC)

Visit the JOTNA Group Official Website for more details


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